Refund policy

At Lazar Family Bakehouse, we value your satisfaction. While we do not accept returns, we are committed to resolving any issues with your order. Please read the details below to understand our refund policy for mandel bread.

Refunds for Mandel Bread:

We offer refunds only if your mandel bread arrives with significant damage. This could include crushed or compromised packaging, or the product itself being damaged or spoiled during shipping.

To process a refund, we require clear photographic evidence of the damage within 48 hours of receiving your order. Please email us at info@lazarfamilybakehouse.com with clear photos of the damaged pouch(es) or box(es), photos showing any visible damage to the packaging, and a brief description of the issue.

Once we verify the damage, we'll give you the option to either receive a full refund or place a new order for the same product at no extra cost (excluding shipping charges).

Refunds or new orders will be processed once the damage is confirmed, typically within 7-10 business days.

For safety and hygiene reasons, we cannot accept returns on mandel bread or other food items. Please double-check your order before completing your purchase.

Exclusions:

Our refund policy does not cover products that are damaged due to improper handling after delivery, accidental damage, or misuse. Refunds are not available for products that were delivered successfully without significant damage or defect.

Orders Placed Through Goldbelly:

This same policy applies to orders placed through Goldbelly. If your Goldbelly order arrives with significant damage, you may start a claim with Goldbelly's customer service under their guarantee, or email us directly at info@lazarfamilybakehouse.com with photos within 48 hours of delivery. Either way, we will make it right.

Contact Us:

If you have any questions or need assistance with your order, please contact us at info@lazarfamilybakehouse.com. We're here to help!